The Venetian and The Palazzo Break Industry Standard with New Mobile App

The Venetian® and The Palazzo® Las Vegas Launch New Mobile App with Innovative ‘Wayfinding’ Technology  

VP Pocket Concierge offers hospitality industry’s first indoor turn-by-turn direction technology developed by Meridian

The Venetian | The Palazzo Pocket Concierge™, the resorts’ mobile app for Apple and Android smartphone users, brings the guest experience to the mobile world. Powered by Meridian, a mobile-software developer known for its location-based services, VP Pocket Concierge™ offers the hospitality industry’s most dynamic indoor “wayfinding” technologies.

With a campus that spans more than 16 million square feet, VP Pocket Concierge lets guests experience The Venetian and The Palazzo in a whole new way – anywhere, anytime. Guests can now navigate throughout the resorts’ multi-level complex with convenient turn-by-turn directions while browsing the interactive map or searching through a list of resort landmarks. VP Pocket Concierge allows users to easily locate restaurants, gaming areas, guest suites, nightlife venues, meeting spaces, pools, spa and other facilities including restrooms, nearest exits, parking facilities, ATMs, concierge and the front desk.

In addition to the first-of-its-kind indoor navigation systems, the mobile app lets users receive exclusive Grazie Loyalty Program offers and suite promotions, keep up with the latest entertainment news, make suite and restaurant reservations, purchase show tickets, and explore rich visual content on nightlife, dining, shopping, gaming and other resort attractions. A virtual tour section allows users to experience guest suites just like being there.

“The Venetian and The Palazzo are built upon the millions of unique experiences of guests and visitors every single day,” said Robert Rippee, senior vice president at The Venetian and The Palazzo. “VP Pocket Concierge simply enables those experiences to begin long before the guests arrive while its wayfinding benefits allow visitors the opportunity to spend less time navigating and more time having fun.”

VP Pocket Concierge is the first of four Las Vegas Sands resorts mobile apps that will be created using Meridian software. The Meridian Editor is the only content management system for location-based apps that allows enterprises to take control of the app and offer more relevant content and up-to-date navigation.

“The Venetian and The Palazzo are two of the world’s most recognizable luxury resort destinations,” said Kiyo Kubo, chief executive officer of Meridian. “We knew when we entered the hospitality and casino industry we wanted to go big and it doesn’t get much bigger than this.”

VP Pocket Concierge can be downloaded complimentary at Google Play for Android and Apple App Store for iPhone and iPad platforms.

With more than 3,000 spacious suites, luxury shopping, world-class dining and entertainment, the $1.9 billion, Silver LEED® (Leadership in Energy and Environmental Design)-certified Palazzo Las Vegas literally takes luxury to new heights.  Ranked as one of the top 25 hotels in the U.S. and Canada in Travel + Leisure “World’s Best Awards” for two consecutive years, the AAA Five Diamond and Forbes Travel Guide Four Star-Award winning resort is highlighted by a flagship 85,000-square-foot Barneys New York.  The Shoppes at The Palazzo® feature more than 60 luxury boutiques, including 20 remarkable stores and couture brands making their Las Vegas debuts at The Palazzo including Chloé, Tory Burch, Christian Louboutin, Diane von Furstenberg, Van Cleef & Arpels and Catherine Malandrino. The all-suite resort offers plush and opulent suite accommodations ranging from a Luxury Suite at an unprecedented 720 square feet to the 8,000-square-foot Chairman suite with private terraces and plunge pools.  The Palazzo also offers a variety of cuisines from a collection of award-winning chefs such as Carnevino by Mario Batali, CUT by Wolfgang Puck and Table 10 by Emeril Lagasse. Other unique offerings include the chic dining and nightlife hotspot, LAVO; the world’s largest Canyon Ranch SpaClub®; the ultimate sports bar, sportsbook and restaurant on the Strip, Lagasse’s Stadium; and Prestige at The Palazzo – an exclusive space designed to offer the sophisticated traveler an elevated level of services and amenities including private champagne check in, packing and unpacking services, exclusive bath and pillow menus, complimentary cocktail reception and more. Guests can earn points while they eat, sleep, shop and play with Grazie, the premiere loyalty program, which rewards guests with the ease and usability of just one card and one program. The Palazzo and its famed sister resort, The Venetian Las Vegas, are the first ever Alliance Resorts in the InterContinental Hotel Group global portfolio. For additional information, visit The Palazzo website at, follow on Twitter @palazzolasvegas and interact on Facebook at


About The Venetian Resort-Hotel-Casino®
The Venetian Resort-Hotel-Casino, the largest property in the country to receive AAA’s Five Diamond and the coveted Forbes Travel Guide Four Star awards, is one of the world’s most luxurious resort and convention destinations. Recreating Venice’s legendary landmarks, the LEED® EB Gold (Leadership in Energy and Environmental Design)-certified resort offers unmatched service and quality for leisure and corporate guests. With suites ranging from a standard 650-square-foot Luxury Suite to the luxurious 10,000-square-foot Chairman Suite, the all-suite resort boasts more than 4,000 of Las Vegas’ most lavish suite accommodations.  Located in the heart of the Las Vegas Strip, The Venetian features The Grand Canal Shoppes®, an indoor streetscape complete with gondolas and singing gondoliers, the Canyon Ranch SpaClub®, world-class gaming, exquisite restaurants, a wide variety of entertainment such as “Phantom-The Las Vegas Spectacular,” “Blue Man Group,” showroom headliners including David Spade, Rita Rudner, Tim Allen and Joan Rivers and extensive convention and corporate services. Guests can earn points while they eat, sleep, shop and play with Grazie, the premiere loyalty program, which rewards guests with the ease and usability of just one card and one program. The Venetian and its sister resort, The Palazzo Las Vegas, are the first ever Alliance Resorts in the InterContinental Hotel Group® global portfolio. For additional information, visit, follow on Twitter @venetianvegas and interact on Facebook at


With offices in Portland, Ore. and San Francisco, Meridian is an enterprise mobile software company. Meridian offers locations – retailers, stadiums, hotels, hospitals, etc. – the first content management system so that they can take control of their location-based services. The founders of Meridian bring to the software company 10 years of experience working with enterprises on developing location-based services for mobile devices. You can learn more about Meridian at

Leave a Reply